Kobal
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Kobal turns support signals into action.

The AI that runs your support operations.

Kobal sits on top of your helpdesk. It finds what’s broken, ranks it by what it could cost you, and acts only where you’ve said yes.

You can’t see all of support at once

Your tickets sit in the helpdesk, the complaints in Slack, the numbers in a dashboard and the renewals in the CRM. Nobody sees what they add up to until a customer escalates.

What you get from Kobal

  • See the renewals behind a problem

    Kobal joins each problem to the accounts it touches and, where your CRM is connected, their renewal dates. Your VP hears about three renewals, not 44 tickets.

    See an account’s whole story

  • Skip building the Monday report

    Kobal writes the weekly report and sends it to Slack, email or Notion. Every figure opens the tickets it came from.

    See the weekly report

  • Know whether the fix worked

    After you approve a fix, Kobal keeps counting the tickets it was meant to stop. It tells you if they dropped, stayed flat or came back.

    See how results work

See what needs you

Support Intelligence shows you what needs you first

Kobal orders your list by the customers, plans and renewals behind each problem, not by how many tickets it has. Open an item and you’re reading what customers wrote.

Explore Support Intelligence
Needs youAlert / Anomaly

Pro customers charged twice at renewal since Friday’s release

44 ticketssince Fri 19:409 accounts86% negative

Three of the nine renew in the next 30 days, Acme Corp among them.

DismissOpen investigation
What customers wrote3 of 44

  • “We were charged twice for the renewal, and the workspace still says our plan expired.”

    #8421

  • “Payment went through on Friday night and we still can’t get into the workspace.”

    #8398

  • “Two charges on the same card, same minute.”

    #8364
Accounts9
  • Acme CorpPro · renews in 30 days3 tickets
  • Hartwell & CoPro · renews in 12 days2 tickets
  • BrightlinePro · renews in 27 days1 ticket
  • 6 moreLook at Acme Corp
Started
Friday 19:52, 12 minutes after the billing release
Refunded so far
Unknown. Billing isn’t connected.
  • Ranked by what it costsCustomers, plans, renewals and growth set the order, not the ticket count.
  • Every number opens its ticketsCounts and accounts lead straight to what customers wrote.
  • Problems, not categoriesKobal names the precise problem inside Billing and follows it as tickets arrive.
  • The busy day, seen comingSLAs about to slip, and next week’s tickets against your team’s hours.

Find out why

Investigation finds the cause and shows you the proof

Kobal lines the tickets up against your releases and the accounts behind them, then looks for evidence against its own best guess. You get the cause, who’s affected and a fix to approve.

Explore Investigation
  • Checked against your releasesTickets, accounts and your latest release, side by side, where your tools are connected.
  • Tries to prove itself wrongExplanations that don’t hold get closed, with the reason.
  • Says when it can’t tellIf the evidence doesn’t prove a cause, the write-up says what’s missing.
  • One write-up to forwardThe cause, who’s affected and the fix to approve, on one page.

Around it

Everything around the problem, covered

  • Monitoring warns you when something changes

    Checks run on your queue all day, and one problem stays one alert as it grows.

    Explore Monitoring

  • Customer Intelligence shows which accounts are slipping, and why

    Everyone who writes from a company is read as one account, with the reasons it’s at risk.

    Explore Customer Intelligence

  • Knowledge Intelligence finds the answers that keep creating tickets

    Explore Knowledge Intelligence

  • Reports & Briefings sends each team its own weekly report

    Explore Reports & Briefings

  • Workflow Agents hand the problem to the team that fixes it

    Explore Workflow Agents

Ask anything

Ask Kobal answers your support questions, with the tickets behind them

Ask in plain words, from any page in Kobal or from a Slack thread. Every number opens the tickets it was counted from, and if the data can’t answer, it says so.

Explore Ask Kobal
Refunds this week
Synced 2m ago

What changed in refunds this week?

Refund requests rose 4.2× after Friday’s billing release. Pro-plan renewals account for most of the increase.

Evidence47 tickets

Click a number, then a ticket.

  • Knows where you areAsk from an account’s page and it already knows which account.
  • Ask from SlackReply in an alert’s thread and your question goes to Kobal.
  • Every number opens its ticketsEach figure in an answer leads to the tickets it was counted from.
  • Says when it doesn’t knowIf your data can’t answer, Kobal says so and shows what’s missing.

Act, then check

Actions & Outcomes gets the fix moving, then checks it worked

Kobal prepares the hand-off, the note to the account owner and the draft reply, and each one waits for your yes unless you’ve let it run on its own. Once it’s done, Kobal keeps counting the tickets and tells you whether the fix worked.

Explore Actions & Outcomes
Three things Kobal has prepared, each waiting for Arthur’s yes: a hand-off to the billing team, a note to Acme’s owner and a draft reply for an agent.
  • One queue for your yesEverything waiting on you, grouped by what could go wrong.
  • Hand-offs with the evidence attachedTo Slack, your tracker or email, with the tickets and accounts inside.
  • Quiet work, one logWhat ran on its own lands in one log, with undo where the tool allows it.
  • A result for every yesImproved, no change or reopened, once there are enough tickets to tell.

Every agent works under your rules

Each kind of action is off, waits for your yes or runs on its own, and you choose which. Kobal can suggest giving an action more room when its record earns it, but it never gives itself more.

  • OffKobal won’t do it. Sending anything to a customer starts here, and stays here longest.
  • Waits for your yesKobal prepares it and you approve it. Hand-offs and CRM flags start here.
  • Runs on its ownReversible work nobody outside sees, like tagging a ticket, with undo where the tool allows it.

Named, never hidden. Every alert, draft and report carries the name of the agent that made it, and Command Center shows what each one does and what it costs.

See every agent in Command CenterHow approvals and results work

Kobal’s rules, one per kind of action. Tagging and scheduled reports run on their own, hand-offs and CRM flags wait for a yes, and sending anything to a customer is off.
One problem, shown in four tools: the Kobal panel on a helpdesk ticket, a Slack alert, a Linear issue with 44 tickets linked and an at-risk flag on Acme’s CRM record waiting for approval.

Kobal works on top of the helpdesk you already use

It reads your helpdesk, CRM, billing and product notes, and brings what it finds to Slack, the CRM, your tracker and the ticket your agent has open. There’s nothing to migrate, and nobody has to learn a new place to work.

See every integration

Start with your helpdesk. Kobal opens with a first read of the tickets you import, not a wall of alerts.

Stop reading tickets. Start running support.

Tell us your helpdesk and your busiest month. We’ll show you what Kobal would have found, ranked, handed off and checked.

Works on top of the helpdesk you already use. No migration.

Join the Kobal pilot

We’re onboarding a small group of support teams.

No migration. Connects to your existing helpdesk.