Ask anything about support, backed by evidence
Ask in your own words, from any screen or from Slack. Every answer opens into the tickets behind it, and when your data can’t back a number, Kobal says so instead of guessing.
Good morning, Arthur
Every number opens its tickets
Every answer comes with the counts behind it, and every count opens the tickets and what customers actually wrote. No query to write, no report to build, nothing to take on faith.
How investigations workClick a number, then a ticket.
It won’t make up a number
Kobal answers only from the support record it has read, never from what’s generally true of support teams. When your data can’t back a figure, it tells you what’s missing and shows what it can prove instead.
- Your data backs itThe answer, with the tickets behind every number.
- It backs part of itWhat it can prove, and what’s missing.
- It can’t back itIt says so, and names the source that would.
Ask without leaving the page
The ask box sits on every screen and starts from what you’re looking at, whether that’s a customer, an investigation or a ticket. The answer opens over your work, so you never lose your place.
Ask the agent that flagged it
Reply under any Kobal alert in Slack and you’re asking Kobal, with that alert’s evidence already loaded. It reads what the agent found; asking never runs the agent again.
- Plan
- Pro
- Renews
- In 30 days
- Open billing tickets
- 2
- Flagged by
- Risk Radar
Why now? Their CSAT was fine last month.
Acme crossed both of Risk Radar’s thresholds this week.
Ask once. It keeps watching.
When you catch yourself asking the same thing every week, say it once as an instruction. Kobal sets up a standing monitor that tells you in Slack when it happens, and you can see or change it in Command Center.
How monitoring works- Mon 25 AugAny new billing tickets from Acme?
- Mon 1 SepAny new billing tickets from Acme?
- Mon 8 SepAny new billing tickets from Acme?
- Mon 15 SepAny new billing tickets from Acme?
- Scope
- Acme Corp, billing
- When
- A new ticket opens
- Where
- Slack #cs-renewals
Built to be checked
Kobal shows where every answer comes from, so you never have to take its word for it.
- Evidence travels with every answer.In the app, in Slack and through the API, an answer never arrives without the tickets behind it.
- It runs only when you ask.A question never sets off another agent. Open questions are worked through step by step, within a budget you set and can see in Command Center.
- It reads what’s connected.Answers come from the tickets Kobal has read. Contract values and renewals appear only when your CRM is connected.
- Nothing changes without your yes.When an answer finds a problem, it offers the next step. Nothing is sent or changed until you approve it.
Questions, answered
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Ask your support history anything
Bring a question your team keeps answering by hand. We’ll show you Kobal’s answer, with the tickets behind it.
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