Needs youAlert / Anomaly
Pro customers charged twice at renewal since Friday’s release
44 ticketssince Fri 19:409 accounts86% negative
Three of the nine renew in the next 30 days, Acme Corp among them.
DismissOpen investigation
Support Intelligence
What needs you, ranked by what it costs
Kobal reads your tickets as they arrive and keeps a short list of what needs you, in order of what it could cost you. Each item says why it matters and opens the tickets behind it.
Check it before you act on it
Each item says in one sentence what the change means for you, and every number on it opens the tickets behind it. Open the item and you’re reading what customers wrote, next to the accounts they come from.
How an investigation finds the causeLook at an account’s whole history
Needs youAlert / Anomaly
Pro customers charged twice at renewal since Friday’s release
44 ticketssince Fri 19:409 accounts86% negative
Three of the nine renew in the next 30 days, Acme Corp among them.
DismissOpen investigation
What customers wrote3 of 44
“We were charged twice for the renewal, and the workspace still says our plan expired.”
#8421“Payment went through on Friday night and we still can’t get into the workspace.”
#8398“Two charges on the same card, same minute.”
#8364
Accounts9
- Acme CorpPro · renews in 30 days3 tickets
- Hartwell & CoPro · renews in 12 days2 tickets
- BrightlinePro · renews in 27 days1 ticket
- 6 moreLook at Acme Corp
- Started
- Friday 19:52, 12 minutes after the billing release
- Refunded so far
- Unknown. Billing isn’t connected.
Unknown stays unknown. When the tickets can’t show something, like why it started or who’s been refunded, the item says so instead of guessing.
Loudest isn’t first
Kobal orders your list by the customers, plans and renewals behind each problem, and by how fast it’s growing against your normal, not by how many tickets it has. So the problem that could cost you a renewal comes before the one that’s only loud.
- Who’s affectedAccounts, plans and what they’re worth, where your CRM is connected.
- What’s comingRenewals due in the accounts it touches.
- How fastGrowth against what’s normal for your queue.
Think it’s wrong? Dismiss it and say why. Your reason stays on the record and, over time, tunes what Kobal flags.
Problems, not categories
Inside your categories, Kobal names the precise problem and follows it as new tickets arrive. You see which problem is growing, not just that Billing is busy, and your agents see it on the ticket in front of them.
How Kobal watches for new problemsThe helpdesks Kobal works with
You have the last word. Merge, split or rename a problem, and the next run follows your call.
See the busy day coming
Kobal reads the shape of the work too: SLAs about to slip, queues building up and next week’s expected tickets against your team’s hours. It shows where you’ll be short and suggests how to get ready, and the rota stays yours.
Never a blank screen
On your first day, Kobal opens with a read of the tickets you imported, not a wall of alerts. On a quiet day, it tells you nothing needs you and shows what it’s keeping an eye on.
Questions, answered
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